Leadership and management training courses: developing successful, confident managers

In today’s competitive commercial and economic environment, successful managers not only need to manage processes and workloads. They must also be equipped to get the very best out of their individual and collective team members.

We work with the business and senior managers to understand the environment in which your company operates, the challenges you face and what skills and techniques your managers need to learn, re-learn or develop.

Our training programmes typically run in sessions over a number of months, although we are not prescriptive: it depends on what’s best for your organisation. We train at your workplace or off-site, to suit you. We manage the whole process, from staff engagement to issuing joining instructions for each session. We also solicit and provide progressive feedback, both between delegates and with HR or senior management.

Take a look at some of the potential elements of your management training course. Each can be delivered as part of a development programme or as standalone training sessions to address specific needs:

Recruitment and selection

Arguably, some of the most important management skills lie at the earliest stages of the staff process: recruiting the best people for the job. We examine how a manager can be clear on exactly what they are looking for, before exploring the legal aspects of recruitment, interview techniques, asking great questions, comparing candidates and applying your company policy.

Presentation skills

Presenting to an audience wracks almost everyone’s nerves. Working in groups of varying sizes we instil the confidence and skills to make strong, effective presentations, including using appropriate body language and voice.

Personality profiling in the workplace

Enabling managers to identify and understand their professional style, and the effects it has on others, helps engender productive teams. We are qualified to deliver Myers-Briggs Type Indicator (MBTI) personality profiling and Strength Deployment Inventory (SDI).

Interpersonal skills

The language you use, the way you communicate, tone of voice and listening skills all have a tremendous impact on staff. Learn how to make the most of every important conversation.

Courageous conversations

Many managers find it extremely difficult to initiate and control difficult conversations such as tackling performance issues and managing conflict. We explore how to understand why people don’t necessarily do what managers want them to do, and develop a framework for getting the best results out of each team member.

Managing attendance

We look at the reasons behind short- and long-term absence, how to conduct effective return-to-work meetings and both informal and formal meetings in line with your company policy and procedure.

Staff councils

The Information and Consultation Directive is clear about informing and involving staff on a range of issues. We examine productive relationships with employee representatives, meeting skills, assertiveness, understanding the difference between negotiation and consultation and getting the most from an employee representative body.

Managing performance

Another potentially thorny issue: managers must be absolutely sure of their ground when tackling performance issues. We look at the legalities of the disciplinary process, conducting investigations, the structure of a formal hearing, decision-making which follows a fair and reasonable process.

Personal organisation and effectiveness

This module reaches far beyond traditional time management theories and practice. We explore how to create a personal vision and make plans to achieve it, prioritisation, delegation and identifying and dealing with time wasters.


Today’s managers need to know how to get the best from their staff. Our coaching modules include understanding leadership style, empathetic listening, the GROW model, creating ownerships and defining coaching leadership styles for the 21st Century.


Everyone knows good teamwork is essential but developing it is an art form. Learn about role dynamics, the stages of team development and the characteristics of high-performing teams.


Correctly conducted, appraisals can motivate staff to achieve their very best performance. Poorly executed and they can have the opposite effect. In this module we give a framework for effective appraisal monitoring and use of the ‘funnel technique’.

Commercial awareness

Learn the essentials of profit and loss, reading balance sheets and SWOT analysis.The importance of understanding how the organisation operates and how individuals can contribute to the business.

Let’s discuss how your organisation and your managers will benefit.